TranzAlpine

FAQs

Are the Tranz Scenic services smoke free?

All the trains are completely non-smoking.

What time do we check in for our service?

Passengers are advised to be at all stations at least 20 minutes before the time shown.

Are there baggage restrictions on Tranz Scenic services?

Checked Baggage Allowance: 2 items per person, maximum weight 20 kg per item. Size must be no more than 200 linear cm (height plus length plus width).

Baggage between 20-30kg: we require your assistance in loading and unloading your bag from the baggage van or you can repack into bags provided to meet the 20kg per item limit.

Baggage over 30kg: will not be accepted, your baggage will need to be repacked into bags provided to meet the 20kg per item limit.

Can I take my Bicycle on the train?

Bicycles are charged at a rate of $10 per train service and are limited to one per passenger. Passengers are advised to book in advance as space is limited on all services and transport of bicycles which are not pre-booked cannot be guaranteed. Removal of pedal, folding of handlebars, covering of chains and all sharp edges may be requested.